Privacy Policy

This Privacy Policy explains how Pilanor ("Pilanor", "we", "us", or "our") collects, uses, discloses, and protects personal information when you visit pilanor.com, use our client workspace and applications, or otherwise interact with us (collectively, the "Services"). For the personal information we process to provide the Services, Pilanor acts as the data controller.

By using the Services you agree to this Privacy Policy. If you do not agree, please do not use the Services. This Policy is incorporated into and subject to our Terms & Conditions.

We collect the following categories of information:

• •Account information — such as your name, email address, profile photo, and password (which is handled by our authentication provider and never stored in plain text by us).
• •Content you provide — files, documents, notes, messages, form submissions, call participation, and other materials you upload to or create within the Services.
• •Usage and device data — such as pages viewed, features used, approximate location derived from IP address, browser and device type, operating system, and log data.
• •Communications — the contents of messages, contact-form submissions, and support requests you send us.
• •Cookies and similar technologies — as described below.

We use personal information to:

• •provide, operate, maintain, and secure the Services and fulfil our engagements with you;
• •authenticate users, personalize your experience, and remember your preferences;
• •communicate with you, including service, security, and administrative messages, and responses to your inquiries;
• •monitor, analyze, and improve the Services and develop new features;
• •detect, prevent, and address fraud, abuse, security incidents, and technical issues; and
• •comply with legal obligations and enforce our agreements.

Where the EU/UK General Data Protection Regulation applies, we process personal information on the following legal bases: performance of a contract with you; your consent (which you may withdraw at any time); our legitimate interests in operating, securing, and improving the Services; and compliance with legal obligations.

We do not sell your personal information. We share it only as follows:

• •Service providers / subprocessors — third parties that process data on our behalf to run the Services, under contractual confidentiality and security obligations.
• •Legal and safety — when required by law, legal process, or governmental request, or to protect the rights, property, safety, or security of Pilanor, our users, or the public.
• •Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
• •With your direction or consent — for example, when you choose to share content with another user or admin.

We rely on reputable third-party providers to deliver the Services, which may include cloud hosting and static delivery, authentication, database and file storage, real-time audio/video communications, web-push delivery, and artificial-intelligence processing. These providers process data only as needed to provide their services to us. Data may be processed on infrastructure located in the United States and other countries.

We use cookies, local storage, and similar technologies that are strictly necessary to authenticate you, keep you signed in, remember your preferences, and secure the Services. We do not use these technologies to sell your data. You can control cookies through your browser settings, but disabling essential cookies may prevent parts of the Services from working.

We retain personal information for as long as your account is active or as needed to provide the Services, and thereafter as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it. You are responsible for keeping your own backups of your content.

We implement technical and organizational measures designed to protect personal information, including encryption in transit, access controls, and server-enforced authorization rules. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your credentials confidential.

Your information may be transferred to, stored in, and processed in countries other than your own, including the United States, which may have different data-protection laws. Where required, we rely on appropriate safeguards for such transfers.

Depending on where you live, you may have rights to access, correct, update, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. Residents of the European Economic Area, United Kingdom, and certain U.S. states (including under the CCPA/CPRA) may have additional rights, including the right not to be discriminated against for exercising them.

To exercise your rights, contact us at info@pilanor.com. We will respond as required by applicable law and may need to verify your identity. You may also update much of your account information directly within the Services, and you can lodge a complaint with your local data-protection authority.

The Services are not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us personal information, please contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated Policy.

If you have questions or requests regarding this Privacy Policy or your personal information, contact Pilanor at info@pilanor.com or +1 (929) 300-2121.